FAQ (English)

My Account

1. How do I create an account? (sign up/ with Facebook or Email)

To create a PicCollage account, please go to our Settings page and tap “Login to PicCollage.” You can create an account with either your Facebook account or e-mail address. 
* For signing up with email, please make sure you leave the right address so that we can retrieve your account for you if you forget your password. 
Note: We will send you a verification mail when you have indeed created an account. Please follow the steps below to finish the process.
Please refer to the image below for further instructions.
 PicCollage-74 (1)

2. How do I log in/ log out my account ?

Log in
To log in to your personal account, please go to our “Settings” page and tap “Log in to PicCollage”. Or go to “Profile” and enter the account.
 1.2
Log out
To log out of your account, please also go to “Settings” page and tap the “Log out” button at the bottom.
1.2.2png

3. How do I change my user name? (display name)

To change your username, tap on the Settings icon on the top-right corner of your profile page and select “Edit account info”.  You can edit your username there.

4. How do I change my password? (forget/reset password)

(1) Change password when you’re already logged in:

1. Go to our “Settings” page

2. Tap “Edit account info” 

3. Tap “Change password” 

Please refer to the image below for further instructions.
1.4
(2) Reset password when you can’t log in to PicCollage

1. Go to our “Settings” page

2. Tap “Log in” button

3. Tap “Log in” button next to “Already have an account?” 

4. Tap “OMG Forgot Password!” 

5. Enter the username/email address you’ve used to sign up, and we’ll send you an e-mail to help you reset your password.

Please refer to the instruction collage below.

1.4.2.jpeg

Alternatively, you can also go to this page to reset your password:

5. How do I set my account to private?

You can set your account to Private by:

1. Going to our “Settings” page

2. Editing account info

3. Choosing “Only Me (Private)” for “Who can view your profile?”

By setting your profile to private, only you can view your own profile. 
Please refer to the instruction collage below.
1.5

6. How do I enter Pic Collage with a different Facebook account?

When logging into PicCollage with Facebook, the Facebook account linked to would be the one logged in on the device.
To connect to a different Facebook account, please first log into Facebook with the account that you would like to connect to and follow the steps below after relaunching PicCollage:
Settings -> Tap on the “Connect” button next to Facebook -> Login with the desired account
You can also log into PicCollage with the email registered, but to share to Facebook, you would still need to log into the desired Facebook account on your device.

7. How do I delete my account?

To delete your account from PicCollage, please try this:

1. Go to our Settings page

2. Go to “Edit account info” (the top option in Settings)

3. Tap on the red “Delete account” option near the bottom of the page

4. Select “Yes, I’m sure” to confirm

 Please note that once the account is deleted, all your collages and responses will be deleted as well.
After you tap on the “Yes, I’m sure” button, your account will be scheduled for deletion.
Please refer to the instruction collage below.
1.7

8. How do I disable Push Notifications?

If you don’t want to see any push notifications, you can go to your device settings and turn off the permission. 
 [iOS]

1. Go to device settings

2. Tap Notifications

3. Find Pic Collage

4. Switch off the notifications for our app.

Please refer to the instruction collage below.

1.8
 [Android]

1. Go to device settings

2. Tap Applications/Application Manager or app related button

3. Find Pic Collage

4. Tap Notifications

5. Switch off the permission

Or, you can directly go to device settings > Notifications > and switch off the permission for PicCollage.

9. [Android] Higher resolution

To have higher resolution on photos from gallery, please make sure the High resolution option is turned ON:

1. Go to Settings

2. Make sure the High resolution option is activated

The image quality should be better after the collage is saved/shared.

10. [iOS] School Settings

For school teachers, we offer “School Settings” feature on iOS device to help you control what students can access. To check it out, please go to your iPad/iPhone’s device Settings page and scroll down to PicCollage.
After tap in PicCollage, you will see two options under “School Settings”, :
  • Allow Photos from Web
  • Allow Social Features
By turning them off, the explore page and web search feature will be disabled on the device. Also, you won’t see full screen ads anymore. 
*Note that we also, by default, have our Photos from Web search set at the maximum level of security (Safest Mode).

11. [iOS] Get access to Photos from Library

To get access to your photos in library, please try this:
On your device, go to Settings => Privacy => Photos => PicCollage, and switch it to “Read and Write”. Re-launch PicCollage and you should be good to go!

12. How do I change my profile picture?

To change your profile picture, please go to your Profile, and tap on the current profile picture. 
There will be two options for you: (1) Take Photo (2) Choose from Library/Gallery.  You can choose either way to change your profile picture.
Please refer to the instruction collage below.
1.12

13. Password link is not working

If you’re unable to click the URL from the email for changing your password, please try to copy and paste the URL to your browser to see if it works.

Create and Edit

7. How do I edit borders of pictures (change borders) ?

To edit the border of any photo, just double tap/long tap the photo and select “Border”. You can either change the color of the border or turn it off completely (no border). 
You can also add shadows to your photo.If you want the border and shadow settings to be applied to all the photos, just tap on “Apply to All”.
When you’re done, tap “Done” and your border options will be stored as default for the next time you pull a photo into your collage.
Please refer to the instruction collage below.
2.7

8. How do you create a collage in landscape mode?

Currently, the only way to create a collage in landscape mode is to rotate your photos to face in the direction that you want.

9. How do I edit photo?

To edit photos you added, just double tap/long tap the photo you want then choose “Effects” in the menu that pops up.
There, you can apply several different effects to the photo, including filters.After applying any of the editing function, please tap “Apply” at the right corner of the box, and tap “Done” to save your changes.Please refer to the instruction collage below.
2.9

10. How do I adjust the size of photos/ stickers?

To adjust the size of the scraps, you can: 
– use two fingers to pinch it to make it smaller, or stretch it to enlarge it
– use the blue dot at the upper right corner of each scrap (we call it Magic Dot“!)
For more information about our magic dot, please see below:
2.10 

13. How do I delete/ remove scraps (picture/ stickers/ text) on my collage?

To delete a photo/text/sticker, you can long tap the scrap, drag it to the trash can or flick it with your finger. The trash can would show up when you move the scraps. If you want it back, just tap the undo button at the upper-right corner.
We also have a “Feedback and Support” section which teaches you how to use different gestures to arrange the pics in a collage. To get to the section, please go to your Profile Settings and tap “Feedback & Support”. You can scroll down to view all pages of the tutorial.

14. [iOS] Straighten photos

On iOS devices, to straighten your photos, try shaking your phone. If you want to undo, just shake it again.

2.12

15.  The limited number for adding photos

PicCollage provides a limit of adding “scraps” (that’s what we call it – “scraps” include images both from library and web, and text boxes). The reason for this limit is that when you go beyond it, and add shadows or clip it, the performance of the app is reduced and it becomes laggy and slow. 

16. Is there auto-save function on Pic Collage?

PicCollage has this auto saved function for the users after you share to any platform.

17.  Saving error on Android devices

There are some ways that might make it work, please try as the following:
        • Create a new collage using a different photo and try to save to see if it works.
        • Restart your device and try again.
        • Turn off High Resolution – Go to Setting page in PicCollage, and switch OFF the High Resolution option.  Go back to the collage and try to save again.
        • Delete some of your photos/videos/apps and try to save/share again. 
Please let us know if none of the above works. Thanks!

19. [Create] I cant find my previous collages since the new update on Android

Please make sure you’ve updated the app to the latest version on Google Play, and you can find your previous collages in the “My Collages” section.  Please try this:
1. Tap on the “My Collages” icon on the lower left corner (or you can just swipe from left to right on the screen)
2. You will see the collage gallery, where the previous collages are stored.
3. Just swipe down to view all the collages you’ve made.

Share and Explore Collages

2. How do I email a Collage (Explore/ Create/ Profile)

To email the collage, please first make sure an email account has been set up on your device.
When you finish your collage, just tap on the “Done” button on the upper right corner (iOS) or lower right corner (Android) of the collage canvas, and select “Email”. “Email” option for Android will be under “More.”
On the “Explore” (interesting feed/ following feed) page, just tap on the share icon on the upper right corner of a collage (iOS) or lower left corner (Android), then tap “Email”, and the mailing page will show. (same method for mailing collage from your Profile)
 
Please refer to the instruction collage below.
3.2

3. How do I delete/ remove a collage from my profile (Me)?

To remove a collage from my profile,
 [iOS]
1. Go to your profile.
2. Choose the collage you want to remove.
3. Click on upper-right “…” button.
4. Tap “Delete” or “Cancel” to go back.
Please refer to the tutorial collage below.
3.3
 [Android]
1. Go to my profile.
2. Choose the collage you want to remove.
3. Click on the upper-right “…” button.
4. Tap “Delete” or elsewhere to go back.
Please refer to the tutorial collage below.
4.4.2

4. How do I get my collages between different devices?

Please know that the collage drafts saved in My Collages are not cross-device compatible, meaning you can not transfer them from one device to another. 
However, you can still upload them to the PicCollage community or other social media platforms and save them to your device library. 

In-App Purchases

1. How can I remove the PicCollage watermark?

To remove watermark, please go to the collage share menu and tap remove watermark button. By paying $1.99, you can remove the watermark FOREVER. Also, you can remove ads at the same time!
 [iOS]
4.1
 [Android]
4.1.2

2. Why is the watermark still enabled after I paid?

If you are still seeing watermark after purchasing the feature, please go to our Settings page and tap Restore purchased items” button at the bottom.
Besides, you can also try the following steps:
 [iOS]
        1. Make sure you are logged into the same iTunes account with which you used to purchase the feature of watermark and ads removal. 
        2. Tap the “Done” icon on collage editing page
        3. Tap Remove Watermark and Ads” button
        4. If the previous purchase has been successful, there should be a pop-up stating “You’ve already purchased this. Would you like to get it again for free?” After confirming purchase, please tap “OK” and the watermark should disappear.
Note: Apple won’t charge you again by using the same iTunes account to purchase the same products you’ve paid before.
 [Android]
        1. Make sure you are connected to the same Google Play account you used to purchase the feature
        2. Tap the “Done” icon on collage editing page
        3. You can also try to tap the Remove Watermark and Ads” button again.
        4. It should directly unlock the feature without charging you again.
Please refer to the instruction collage below:
4.2

3. [iOS] How to search stickers (Sticker Categories and Search Bar)

Please tap the upper right Categories button in store page and choose the category you want, then you’ll be able to view stickers of the same kind easily!
Another way to search sticker pack is to type in keywords in the search bar in Store. Please see the collage below for instruction. 
4.3

4. How do I restore my purchased items?

Are your previous purchased items unavailable to you after switching devices or reinstalling our app?  Don’t worry! You can simply restore them without having to pay again as long as your device is connected to the same iTunes/Google Play account.
 *Note: This only works if you do not switch mobile platforms (e.g. from iPhone to Android phone or vice versa). If your new device is on another platform, please contact us for further information. 
To restore previous purchased items, please:

1. Make sure you are connected to the same iTunes/Google Play account with which you used to purchase the items

2. Go to the Settings page

3. Tap the Restore purchased items” button on the list (see screenshots attached)

4.4
For iOS users, you can also try:

1. Go to Store

2. Tap “My Items” tab on the top

3. Tap “Restore purchased items” at the bottom

4.4.2

Other Q&A

1. Does PicCollage have a desktop version?

We also have Windows version on Windows 10! 
It’d be great if you can download it and give it a try:
Also, we have iOS, Android and even Amazon version. For downloading, please go to the website:
– iOS: 
– Android: 
– Amazon: 
Thanks!

2.How do I print the collages?

We provide services to print your collage with your printer or even make them into cards or product like phone cases or tote bags! To print your collages, please:
 [iOS]

1. Tap “Done” button (top-right)

2. Select “Print” 

3. Select “Print at Home” to print from your home printer

  or  Select to print your collage on a custom item (i.e. Snap Cases, Tote Bags, etc)

5.1
 [Android]

1. Tap Done button (bottom-right)

2. Select “Print and Ship” to print your collage on a custom item (i.e. Phone Cases, Canvas, etc)

Note that for now, you cannot choose to print your collages from your printer on your Android device.
5.1.2
Note that your printer needs to be cloud-enabled to print wirelessly from a mobile device.

3. How do I get the URL of the collages?

To get the links of collages you want,

1. If it’s a collage you’ve just finished, tap the “Done” button –> choose                 “Copy Link” –> Paste the link to wherever you want!

2. And if it’s a collage from profile / explore, tap into the collage you want –> tap on the share icon on the upper right side (for Android users, the share icon is at the bottom left corner of the collage) –> choose “Copy Share Link” –> Paste the link to wherever you want!

Please refer to the tutorial collage below.
5.3

4. PicCollage for schools

Thank you for using PicCollage in class!
Here are some information when using PicCollage in school:
1.  Students can use PicCollage editing features without creating an account.  
Students can create collages by simply starting from grid/template/freestyle/plus button, and the collages can be saved to device library/gallery. Creating/saving collages doesn’t require any account setup.
2.  Students must be at least 13 years old to create a PicCollage account.
On iOS devices, we offer “School Mode” for students under 13 years old.  When School Mode is ON, students can create and save collages without being able to access any social features.
To turn on the School Mode, please refer to this article:
Or, if you are using MDM solution, you can also apply that to PicCollage: 
For further information, please visit our TOS here:

3. PicCollage EDU

We have a child-friendly version of PicCollage – PicCollage EDU – which provides students with a safe and useful tool to get creative with all school activities. 
Here are the features of PicCollage EDU for your reference: 
The Terms of Service for the Kids version is available here:
If you want to disable social features on the free version of PicCollage, please go to Settings, scroll to the PicCollage app, and turn off the Allow Social Features” option. 

5. If I don’t have an account, will my photos be shared with others?

If your collages are only saved to your Library/Gallery without being shared to anywhere else, they are private and won’t be seen by others.

6. [Android] Share photo reminder

On Android, you will see the “Share this photo on PicCollage” reminder after a certain number of photos are taken by the camera.  By tapping on this reminder, you will be able to open PicCollage and start to edit the photo directly.
However, if you want to turn it off:

1. You can tap on the “Don’t ask me again” in the notification

2. Or, you can turn it off from the app Settings -> Share photo reminder -> switch it OFF

 

153 thoughts

  1. I use Pic Collage on my ipad and when I try to type something, it types it word by word underneath each other, instead of in a normal line.
    So
    it
    does
    this.
    Really need a solution for this please?

    1. Hi there, you should be able to easily widen the text box by putting one finger on each side and pulling outward. This should fix the problem and make it so the text shows up normally.

  2. Hi, my search engine is horrible after the update on the kindle fire. I tried looking for a transparent file of a dress and it came up with random photos of cartoons and puppies? Used to work well but now I have to use google images to download and add anything, which is bad because it usually takes a long time for the photo to appear in my camera roll on the kindle fire. any fixes?

  3. Hi there, I clicked into the pic collage app today and the app has logged my account out by itself. I can’t remember my username or password. All of my collages are all gone now and I needed them. Help.

  4. When I create and save a collage it looks good then from my photos on my phone I post it on Facebook and it looks blotchy like on there but looks fine on my phone. Am I doing something wrong?

  5. hey um when I go to explore ad then to home I cant see what other people are posting, also when I try to delete my collages it wont delete. what do I do????

  6. How come every few weeks now, there’s a glitch like when I refresh the explore page on the home tab nothing happens, even after a week(which is IMPOSSIBLE), one of my friends experienced this,too. Help!

  7. “Image cannot be loaded at this time. Choose another image.” This is the message I get when I try to use pictures on my camera roll. Please help!

      1. “Image cannot be loaded at this time. Choose another image.” I keep getting this message when I try to use some pictures on my camera roll and it’s driving me crazy! Please help me figure this out!

  8. There is this glitch currently, where as soon as you get to the share part, when you try to put in a caption, it CRASHES. Plz Fix!!😢😢

  9. Hey, I’ve been having trouble uploading my collage. I’ve tried around 5 times already but still nothing D: It comes up with the ‘shared!’ message at the top of the screen after I try to send it, however when I check my account page the new collage is not there. I spent a lot of time on this collage, any way it can be fixed?

  10. I love pic collage!! I’ve used it for over (2) years. Tonight in the middle of “creating” the fm screen went totally black. Nothing will bring it back. Not “tapping” or swiping. HELP!

  11. Hi I have an Samsung galaxy J1 and I love your app its just that it won’t give me a respond option and I can’t even see what people comment on mine I’m not sure if I’m doing it wrong or that it just doesn’t have it so PLEASE PLEASE HELP ME!!!

  12. I keep getting a message that reads ‘Some images are still loading….please wait. I’ve waited 2 hours, Same message. Uninstalled app and re downloaded. Same thing is happening. It was totally fine yesterday :/

    1. Hallo Everyone at Piccollage. I absolutely love this app! Could you maybe give me more tips how to optimize pictures to remove their backgrounds? When I search for some pics, I add png afterwards,and often I get pics without backgrounds, but not everything I wanted do this. 2. How do I get the transparent pics that I see users use. When I see something on the searches, I use it, but I do not know how to search for transparent pictures specifically.. Is there another abbreviation I should use after my words are entered in the search line? 3. Is there any possible way to get more pictures saved in the ‘collected’ file? Thanks so much!😀👍💐

      1. Hi! To search for transparent images, simply add “transparent” to your search (for example, “donut transparent”) and you should get a lot of options without backgrounds. 🙂 Currently there’s no way to get additional photos in the “Collected” file – sorry about that!

  13. I’ve just downloaded pic collage on my new iPad, and when I search for a web background they all come up as landscape so you don’t get the full background on your page When you select one. Don’t have this problem on my phone app though!

  14. I have the Android app I love it except YOU CANT COMMENT PLEASE ENABLE COMMENTS SOON PLZ IM TIRED OF GETTING SPAMMED WITH COMMENT NOTIFICATIONS AND NOT BEIBG ABLE TO REPLY TO THEM THIS MAKES ME SO ANGRY!!!!!😠

  15. What’s wrong with the web search now? First it was because of Google. Now that it’s Bing I thought it was fixed but almost every search I try it starts to show a variety of images then suddenly disappears and displays the message ” no search results for” whatever it was I was looking for. If I’m really quick and I click on something I can use it in my collage. But I only have a fraction of a second then everything is gone and it’s very frustrating.

  16. I have just installed your app and done a collage and was asked to share on Facebook which I did and got a msg saying it will be posted how long does it take as it’s not on my wall yet and I don’t want to post it twice

  17. On my iPad, I’ve had friends login to their own accounts before. Im logged into my own acc but still receive nonafications from my friends’ accounts even though I never log into them. But the nonafications don’t show up in the app on the activity page. Please find a solution because I don’t want to continue seeing these alerts that aren’t mine! Thank you so much for everything you do. (and getting me featured) I really appreciate that.

  18. I paid to have the watermark removed (verified charges to my bank account) however the watermark is still there.I selected “I already purchased, please restore” and get “Sorry, we can’t find any purchased items.”
    I’m logged in as myself, exited and relaunched the app but no luck. How can I correct this?

  19. Hi when I save my collages, it saves as a video! I am on a Samsung tablet and it is getting a bit frustrating because I use this app to make collages for my blog! Please Reply!

  20. Hello!! I have an iphone and have noticed that PicCollage has suddenly been using up a TON of my storage!! I’m doing the same things I have since I got the app in February, and now it is up over a gigabyte of storage! I have tried deleting and reinstalling the app but it just keeps getting worse! Do you know why this could be happening to me?

  21. Hi!!How am i supposed to put a link on PicCollage so that the person i am texting this to can visit the website straight from the collage?

  22. Is there a feature to have multiple and separate text boxes? Or, how can I change the font of certain words?

    1. Hi there! You can have multiple text boxes. Once you are finished with one, simply tap the “+” sign and tap “Text” and this will allow you to start a new text box. While there isn’t a way to edit to font of certain words within a single text box, you can create separate text boxes with different fonts and arrange them however you’d like 🙂

  23. hi how do i got about applying the overlays that are free to my photos, this is an amazing app however i can seem to utilize all of its affects and its driving me crazy.

    1. Hi there, you can easily download any of our free sticker packs and add those to your collage. You can also use the web search tool to search for “Overlays,” “Transparents” or terms like that, and you should see a lot of fun options to add to your collage that way!

  24. Hi, I work with schools that have parents using PicCollage to create half and full-page yearbook ads. We need the ad to a certain size at high resolution (300dpi) in order to print correctly without pixellation. Unfortunately they are too small at the current size and I’m trying to help parents troubleshoot. Is there a way to change settings to specify size or resolution of a collage?

  25. Hello, on my daughters iPhone 4s, Pic Collage stopped working. She will open it, but then it will kick her off the app before she can access anything. Do you know why that might be happening?

  26. Is there an option to upgrade the app as a whole? What I mean by that is pay one time and have watermarks removed and all features unlocked for life, instead of paying for each item individually.

    1. Hi Leah, there’s an option to remove the watermark and remove all ads, which costs $1.99. When you go to share a collage, you will see a button that says “Remove Watermark and Ads”. Tap that button and confirm the $1.99 charge and you will no longer see the watermark or ads. However, there is no option to upgrade to make all sticker packs and backgrounds available. Those must all be purchased separately. Hope this helps!

  27. I’m recent switched from iOS to android and now my purchased stickers or collages are not showing on my account? Any fixes for this?

    1. Hi there, unfortunately purchased items cannot be switched directly. However, you can ask for refund on previous device first and buy those items again on new device. For a refund, Android users can give us their transaction ID to support@piccollage.com and we can refund you directly, while iOS users need to apply through iTunes. We hope this helps! Please send a message here with any further questions! http://bit.ly/1i9MUHP

  28. I’ll try that again. In your description on iTunes under Recent Updates include, it states that you can create a collage in landscape format on your iPad or iPhone. However, I can’t figure out how to do it? Thanks!

    1. Hi Jim, sorry for the delayed response, I just saw this message. To create a landscape collage, it would actually just be a manual rotation of your screen to landscape and turning/rotating the images in the direction you would like. We also have a truly-landscape mode editor through our Windows10 app, available for free here: https://www.microsoft.com/en-us/store/p/pic-collage/9nblggh34kdv

      I hope this helps. Thanks for using PicCollage!

  29. What happened to the Web Search feature? I updated my device to a newer version of iOS and now it’s just vanished.

  30. Hello,
    When I add text, and fit it to whatever size I need, the words break apart as a new line is formed. So half the letters from the word are at the end of a line, and the remaining letters are at the beginning of a new line.
    How do I stop words doing this? It looks terrible and is hard to read. Like really hard.
    Thanks.

    1. Hi there, please check out this article, which has a lot of info on editing text in PicCollage. Scroll down to the bottom to “How to resize text” and that should help!

  31. Since the App updated there’s no option to print photos. Where has this been moved to? I’ve been through every part of the app and your FAQs (which had no useful information about this). Every option I’ve found is related to sharing and none allows me to print any more.

  32. How can I get a higher chance of being featured? I own an account with 1000 followers and I really want my creations to be featured. Please help 💕

  33. How do we find out if we qualified for the PicCollage Teacher Ambassador program? I completed the application awhile ago but haven´t heard back. Thanks for your help!

  34. How do I delete sticker packs that I don’t want anymore? It’s really taking up my storage space.

  35. I am more than appreciative of Pic Collage. I’ve never been a creative person. I tend to see most things in a linear and organized way. Even when I colored, I always stayed inside the lines. I wanted to exercise my creativity skills. I wanted to find beauty in messy art and loud collages. I wanted to be comfortable thinking outside the box. PC”s supportive community and abundance of resources allowed me to do this. I want to thank you so very much.

  36. Hi! I realize that you allow users to use pictures from the web. I was just wondering If the pictures that PicCollage takes from the web are free from Copyrights. I just made a collage of pictures I got from the web through Pic Collage and want to publish the collage in my blog, that is why I am asking this question.

    1. Hi there! Not all of the images are free from Copyrights, so we recommend only posting a collage using photos that you own or know are not copywritten.

  37. Hello, I am using an iPad, how do I get high resolution files as I want to print my pic collage A3 and the files are way too small.

    Thanks!

    1. Hi there! We don’t currently have an HD feature in PicCollage, but it’s something we are considering for the future.

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